Outbound Call Center

Best Outbound Call Center Services in Islamabad Pakistan

Next Gen Bird provide leading services of outbound BPO, responding to the outbound calling needs for global customers since a decade. Serving our clients from different niches and domains with overall high satisfaction rate including elevating your brand’s reputation, is what we are experienced in.

THE VALUE OF OUTBOUND CALL CENTER OUTSOURCING

What is an Outbound Call Center and What all Do Your Outbound Call Center Services Cover?

An outbound call center means Initiating contacts with your client base meaning thereby offering a wide range of services including telemarketing, sales calls, contact list updating, data collection through survey, getting follow up with your email campaigns and social media the list goes on.

This doesn’t stop here; outbound call center covers many domains. Such as launching a new product or having a new product or any service that you want your customers to know about; outbound call center will help you there.

Next Gen Bird BPO, having such a vigorous outbound call strategy can make your customer base always informed, aware and engaged with ever changing and increasing “outbound sales” with growing return on investment for your business.

Customer Satisfaction

For ensuring customer satisfaction and retention, it has to be necessary for a business domain in contact center to handle outbound calling. Research shows that very less amount of people that receive outbound calls shows interest in developing communication and continue to conversate with the agent, however, a large amount of people requires further engagement to services. This actually narrows down the sales funnel further.

Next Gen Bird BPO ensures customer satisfaction at all level. This is not what we speak, this is what our customers speaks of us. Having a high customer satisfaction and retention rate, Next Gen Bird BPO do not compromise on customer satisfaction at any level. This is ensured by the fact that ever agent working in the environment is held accountable for the services they provide.

What Outbound Calling Requires?

An outbound calling requires you to develop a pro-active approach rather than a reactive one. This is specially the case with Next Gen Bird BPO who ensure this approach on timely basis. However, many of other companies do not have this approach to recruit dedicated staff and acquire resources to handle the calls adequately which is the most common problem of present time industries. Therefore, many of the business opt for outsourcing their business tasks to third party agent such as Next Gen Bird BPO.

Advantage of Outbound Service

Outbound calling creates a more direct relation between customers and clients. This has a more lasting impression than what other modes of communication do not have such as the mass emails.

These are very impersonal and generate more sales and clickthrough rates. Outbound calling has the advantage of personal interaction between both parties resulting in long term benefits as well.

Next Gen Bird BPO thus, provide outbound services for you to ensure these long-term agent-client relations ensuring high return of these activities.

Advantage of Outbound Service

An outbound call center agents place calls to both your existing and new customers to inform and aware them about the services. The procedure includes either bulk calling or small roster calling. In bulk calling, we make call to current subscriber so that to inform or aware them of launching a product or offering new subscription. Smaller roster calls include calling the potential clients of the subscription which might be expiring soon. Similarly, it might include approaching to your current and the potential customers which are supposed to be inactive during the current time frames. Such calls that we do can include simple courtesy’s reminders or coming up with an offer so to get in touch with the customers in a flowy pattern.

OUTBOUND CALLS TO PROSPECTIVE CUSTOMERS

Keeping up the list of prospective customers for outbound calling is an essential element for any company operating in call center domain. A prospective customer can be defined as the customer who signed up on a trial basis, visit the company’s social media page; liked and follow it, called the company to enquire something, visited the website of the company and involving other activities. These activities on the part of prospective customers indicate their interest in the company whether they have call to action or not. What outbound calling do here is that, it takes the prospective customers in view and make them down the sales funnel through initiation of calls to provoke their interest in the product or services that they were already searching for in the website. These customers are stated as your prospect leads.

Next Gen Bird BPO make such outbound calls to prospective customers, to build their interest in a product or services that their clients are willing for.